The speakers emphasize the importance of trust and caring in engaging in difficult conversations, providing criteria for engaging in conflict-laden discussions. They discuss the negative consequences of the 'agree to disagree' mentality and highlight how productive conversations can lead to resolution and better decision-making. They also explore the reasons why people avoid difficult conversations and the significance of changing one's mind based on compelling arguments.
Conflict with trust is the pursuit of truth or the best idea. Too many teams, families and friends stop short of the best answer because they "agree to disagree." Pat and Cody suggest a different approach - convince or be convinced.