CNLP 575 | Horst Schulze Sets the Record Straight on The Origin of "My Pleasure" and Chick-Fil-A, The Secret to Staying Curious, Fit and Contributing at Age 84, and The Power of Not Being Average.
The Carey Nieuwhof Leadership Podcast
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The Role of Technology in Customer Service
"We are now getting machines to replace human beings," he says. "If my technology doesn't support that, I shouldn't have it." He also talks about the importance of customer service in today's business world.
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