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16min chapter
Insights on Building a Thriving Remote Team
NARPM Radio
Optimizing Client Services Staffing
This chapter outlines the roles and responsibilities within a client services pod, focusing on the client success manager and related positions essential for property management. It discusses strategies for effective workforce planning and hiring as the portfolio expands, emphasizing the balance between capacity and overstaffing. The chapter highlights the importance of selecting candidates who align with company culture and values, sharing insights and experiences from their hiring processes for building a successful remote team.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode