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Insights on Building a Thriving Remote Team

NARPM Radio

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Optimizing Client Services Staffing

This chapter outlines the roles and responsibilities within a client services pod, focusing on the client success manager and related positions essential for property management. It discusses strategies for effective workforce planning and hiring as the portfolio expands, emphasizing the balance between capacity and overstaffing. The chapter highlights the importance of selecting candidates who align with company culture and values, sharing insights and experiences from their hiring processes for building a successful remote team.

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