The Importance of Clear Evidence in Answering Tough Questions

Jessica has serious concerns about her kids' generation or age group and high expectations regarding financial management. Jessica wants someone who can perform well, so she asks Robert how he'll know if they're doing that. In answering questions about his firm's performance, Robert doesn't just provide his own opinion. He starts by saying excellent question, which shows his confidence and understanding. And finally, he mentions the fact that they've received awards for wealth management.