SaaStr 621: Big Numbers from Small Customers: How DigitalOcean Accelerated at Scale with DigitalOcean Senior Vice President of Revenue Cliff Bockard
The Official SaaStr Podcast: SaaS | Founders | Investors
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Then, You Know, You Don't Have to Layer on Sales on Every Single Customer
The idea here is you don't have to layer on sales on every single customer, but you should layer on sales where it makes sense. And there's a there's a continuum or if you will, an end to end view of how the customer perceives the platform. Don't be afraid to look beyond enterprise, as you saw in my past and worked across many segments and SMB is expecting a different value prop. empowering and enabling your customer's success will just help grow them over time.
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