Mastering Objection Handling

"Early sales careers can  involve a lot of cold calling, rejection, and setbacks. However, having a competitive spirit can drive you to keep pushing, knowing that persistence will eventually pay off." On this episode of The Sales Gravy Podcast, Lucy Beth Adams sits down with Master Sales Trainer, Jessica Stokes to discuss her journey in sales, from her early days in cold calling to becoming a top trainer. She offers valuable insights on maintaining customer relationships, handling objections, and staying motivated in a challenging sales career. Key Takeaways:  – Facing Rejection with Determination: Early sales careers can  involve a lot of cold calling, rejection, and setbacks. However, having a competitive spirit can drive you to keep pushing, knowing that persistence will eventually pay off. – Self-Motivation and Rewards: Using personal rewards as motivation throughout your career and setting specific goals, such as a trip to Las Vegas, and continuing to find ways to reward yourself with commission-based incentives can help you reach your goals.  – Building and Maintaining Relationships: Focus on nurturing customer relationships, both past and present. You can do this by using traditional methods, such as handwritten notes, to stand out and stay connected, along with maintaining a presence on LinkedIn. – Engaging Disengaged Learners: To connect with disengaged learners, it’s effective to engage them directly, whether by calling on them in class or approaching them during breaks. Building rapport can help break down their defenses and encourage a more open attitude toward learning. – Preparation for Handling Objections: Sales professionals should anticipate common objections and prepare responses in advance, similar to bringing a study guide to an exam. This preparation helps maintain composure during uncomfortable moments and prevents rambling. – Recognizing Common Objections: The most common objections encountered by salespeople often include being "not interested," "too busy," and requests to "just send an email." Acknowledging these objections as knee-jerk reactions can help salespeople better handle them. – Persistence After Losing Deals: After losing a deal, it’s crucial to maintain a positive mindset. Finding ways to uplift oneself, such as connecting with friends or engaging in enjoyable activities, can help restore motivation. Additionally, continuing to prospect for new opportunities is essential. – The Importance of Micro Commitments: Gaining micro commitments—small agreements to follow up or have another meeting—throughout the sales process can reduce the likelihood of being ghosted. This strategy fosters engagement and provides opportunities to understand why a deal was lost. – Time Blocking for Efficiency: Time blocking, a strategy learned from sales, is effective for managing tasks and maintaining focus. By dedicating specific time slots to activities without multitasking, individuals can increase productivity in both professional and personal life. https://www.youtube.com/watch?v=AbwmDaaNm-Q Diverse Life Experiences Diverse experiences before entering sales can provide valuable perspectives. Serving in the military, for example, instills discipline and a sense of adventure, both of which are beneficial in a sales career. Transitioning through different industries, such as hospitality, also helps build resilience and adaptability—traits essential for success in sales. Overcoming Early Challenges Cold calling is one of the toughest aspects of starting in sales. Rejection is common, but embracing a competitive spirit and focusing on the long-term goals can push through these hurdles. The key takeaway is that perseverance, even in the face of frequent setbacks, is essential to achieving sales success. Changing Perceptions of Sales Sales is often misunderstood and mischaracterized. Initially, there may be hesitancy to fully embrace the role of a salesperson due to ...