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Deal Dynamics in the Lower-Middle-Market: Software, Commercial Services, BPO

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Understanding Seller Dynamics in BPO

This chapter explores the challenges and opportunities within the lower middle market for Business Process Outsourcing (BPO) companies, focusing on founders' backgrounds and their gaps in business development expertise. It discusses buy and build strategies, emphasizing the importance of synergistic acquisitions to maximize growth and minimize risks. The chapter also highlights the significance of EBITDA thresholds in influencing valuations and investment returns in the context of lower middle-market exits.

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