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John Ousterhout - It's Not You, It's the Codebase

Maintainable

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Getting Things Done Quickly, but You've Just Introduced More Technical Debt

I think what I would argue is you should try and be strategic as much as you can even when you're making these fixes. You just have to constantly be trying to clean things up and improve them. Even if it's only small improvements while you're in there fixing that bug that has a desperate customer waiting for it. It might take a huge refactoring to achieve that, for example. But that should be in the back of your mind to try and get as close as you can. And so if you just want to break even, you have to fix something else.

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