3min chapter

Lochhead on Marketing cover image

137 New Category of Humans: Native Digitals Are Transforming The World & No One’s Paying Attention!

Lochhead on Marketing

CHAPTER

Theatre Is the Key to Customer Transformation

Every part of the customer journey needs to be presented with a little theatre. Companies that feel like more than stuff are businesses that weave theatre into every function, including sales, customers, service and support. One 800 got junk have been built to incredible success based on the fact that americans will literally pay someone to show up on command and help them get rid of their stuff. The experience economy is one of the most important business books ever written.

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