The Importance of Clear Communication in Crisis Situations

Golden sparks are raining down on the Great Lafayette’s famous vaudeville show, “The Lion’s Bride”. They look like they’re part of the performance. They aren’t — and soon the theater is ablaze. The manager has to figure out how to save the 3000 audience members, now trapped in a burning building.

Thirty-five years earlier, the Brooklyn Theatre had gone up in flames too. The terrified spectators became a frantic, trampling mass, and hundreds perished in the flames and smoke. Panic in an emergency can kill. But keeping calm can also be lethal.

For a full list of sources for this episode, go to timharford.com

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