The Importance of Communicating Strategically

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In the book Glenn and I, we devote an entire chapter to basically thinking about how can you argue constructively as a group in an organization. And that involves how you think about it because when we craft arguments, we think about things like who are we speaking to what's the context. So really it's about how do you structure engagements with each other to create that space. But of course most leaders wake up at three in the morning Petrified, because they delegated a task to somebody else.

As Professor Jesper Sørensen sees it, a winning strategy is the result of conversations, not commands.

Sørensen says strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they're discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, helps companies adapt their strategy to an ever-changing landscape.

In the latest episode of Think Fast, Talk Smart, Sørensen joins host and lecturer Matt Abrahams to discuss how organizations can use better communication to craft better strategies.

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Additional resources:

Making Great Strategy: Arguing for Organizational Advantage, by Jesper B. Sørensen Glenn R. Carroll

Class Takeaways: Crafting and Leading Strategy: Five lessons in five minutes — Professor Jesper Sørenson teaches how to create and implement a successful business strategy.