Transforming Customer Relationships in Financial Services

This chapter explores the challenges of fostering customer loyalty in the financial services industry, emphasizing the role of inertia over satisfaction. It highlights the need for personalized credit products and showcases the integration of new functionalities in collaboration with Visa to strengthen customer relationships.

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app