The Importance of Being a Successful Bookstore Owner

I always thought if I just ran a good bookstore my customers clearly liked me and I would be fine. And that indeed was the case and I simply have brought those principles first into Waterstones and now into Barnes and Noble. Do you think to your point about the crux of what's successful what a successful bookstore looks like that it is very unique to this sector? You can't necessarily give advice to other sectors that are challenged by an Amazon or a big juggernaut in the same way but perhaps the message here sort of stick to what you know and know your customer incredibly well and in a way don't get distracted.