Christopher Lochhead Follow Your Different™ cover image

250 New Category of Humans: Native Digitals Are Transforming The World & No One’s Paying Attention!

Christopher Lochhead Follow Your Different™

00:00

The Customer Experience Is the Key to Customer Transformation

Companies should take a page out of joe pine's book, the experience economy. Every part of the customer journey needs to be presented with a little theatre. Why do southwest flight attendants sing songs and tell jokes? It's theatre. How come buying something on ebe through an auction is called winning, not buying or purchasing? Ar businesses that weave theatre into every function will feel like more than stuff.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app