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Chaos in the Skies: Airline Accountability Examined
This chapter explores the ongoing turmoil within the airline industry, spotlighting the unprecedented summer of flight cancellations and delays. Featuring insights from an aviation consumer rights expert and a former airline dispatcher, it reveals systemic issues such as regulatory inefficiencies and airlines' misleading claims regarding weather disruptions. The discussion also emphasizes the need for greater accountability among airline executives and government officials, as well as strategies for consumers to navigate and respond to these challenges.