5min chapter

Marketing Week cover image

Marketing Week Meets: Rory Sutherland

Marketing Week

CHAPTER

The Importance of Emotional Efficiency in Business

In marketing, efficiency and effectiveness may be diametrically opposed or unconnected. Emotional efficiency is a very weird thing because if you want to produce an emotion at the lowest cost possible, it will probably involve doing something extremely oblique, counterintuitive or unusual. Marketing Week meets, sponsored by Salesforce, helps you connect with customers in a whole new way.

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