Navigating Post-Acquisition Integration

Today, we’re talking with Sowmya Sundararagavan, Senior Director of Product at Freshworks, an AI customer service, IT, and CRM software platform.

This episode with Sowmya was a master class in product leadership after an acquisition. She explains:

• The worst thing you can do as a product leader post-acquisition
• Her process to successfully integrate separate product visions
• How to bridge the gap between old and new teams during M&As

Links

LinkedIn: https://www.linkedin.com/in/sowmya-s-ragavan/
Freshworks: https://www.freshworks.com/

Resources

The FinOps Foundation: https://www.finops.org/
How to A/B test your product to millions in ARR | Eric Metelka, Head of Product (Eppo): https://www.youtube.com/watch?v=3u5vovkAtXc

Chapters

00:00 Intro
01:08 Career Journey: From Banking to Tech
01:56 Navigating Post-Acquisition Challenges
04:47 Balancing Legacy and Innovation
07:44 Customer-Centric Focus in M&A
20:49 Evaluating M&A Opportunities
26:29 The Role of FinOps in Cloud Cost Management
33:26 AI in IT Operations and Asset Management
39:14 Outro

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