The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

An AI-first approach: How RB2B created a lean, scalable support system

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Enhancing Customer Support with AI

This chapter explores the implementation of AI in customer support, focusing on its ability to streamline processes and improve interaction quality. It highlights the importance of clear communication in AI training and showcases a case study of an AI assistant, Finn, that enhances efficiency while maintaining a personal touch.

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