How institutions should respond

Like many public institutions across the UK, the Guildhall school of music has had to reckon with a past where abuse by staff was either ignored or dismissed. So when a second former student came forward to tell The Observer's Vanessa Thorpe their story, this time from the 1990s, how would the institution respond?

Reporter: Vanessa Thorpe

Producer: Ada Barumé 

Artwork: Lola Williams

Editor: Jasper Corbett

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