The Importance of Being Thick Skin

In order to go for speed and thoughtful speed, you have to trade off between a lot of discussion and analysis versus going with the gut. In that process, you need people to be very thick skin because I feel that if you look into a lot of situations, people get bogged down into very emotional argument or political situations. "I would say one surprising thing is that people really, when they are very powerful and they experience, it's amazing how hard it is to change," he says.