Finding Mastery with Dr. Michael Gervais cover image

Putting People First - Leadership Insights from Former United Airlines CEO | Oscar Munoz

Finding Mastery with Dr. Michael Gervais

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The Fumble Recovery

Oscar: There's a fumble recovery like you recovered in in a way that is worth noting the story. So can you talk about what happened in your first response and then what you actually did, this is the fumble, and then your recovery? O'Mara: The intent was the right one. Unbeknownst to many of us and the way the system sort of cascaded in a horrible way,. when nobody wanted to get off that aircraft.

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