EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
CHURN FM
00:00
Turnerr Attention
When hotca first started, there was very little knowledge outside of the organization. Having that common alarment and like a little bit of education changed everything. Now every company i go to, every group is anxious to solve it. I never run into leaders who are like, i don't want to. It's not my problem. They may not understand what they can do, but if you're testing their willingness, it's always high.
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