72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge
Doing Customer Experience Right with Stacy Sherman
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OKRs - How Do You Make Sure You're Sharing the Status?
If you have the ability to influence or decide or speak in a meaningful way around any topic, you should probably be in that meeting. But when you can neither receive nor add value, what are you doing? And usually it feels like, well, I was invited or I have to do this. Why do you have to? What if we could say yes, yes, but not yet or no? We're asking the executives to set the destination and get out of the way. That's client centric. That's where the customer is dead center. The best ideas often come from those closest to the problem. It's either going to be your client, your partner, your seller,
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