The Importance of Reflecting What You Hear

This is a key skill for connection because after someone has spent five minutes talking about their vacation, you can sum it up and move on. This is what we use when it's something we've been told. According to the update in the meeting, it sounds like everyone is going, everything is going smoothly. And this is an impression that we get based on what we see usually, but there are some exceptions that we'll go into.