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The 5 Big Questions Experience Strategists Need to Ask Right Now

The Experience Strategy Podcast

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Building Adaptive Muscles and Joining the Collaboratives

The importance of building and maintaining the ability to adapt and shift business models in uncertain times, focusing on the successful case of O'Charlie's switching to ghost kitchens during the COVID-19 pandemic. The chapter emphasizes the need for companies to continue developing adaptive muscles for future challenges and offers a discount for listeners to join the collaboratives of the Experience Strategy Podcast.

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