There was not a lot of customer uptake so basically people didn't see the value. Once you have everything in one place it becomes a bit easier to sell this kind of thing. We've also done a separate initiative to come up with a standard for how we curate technical documentation for all the services that we have which is based on MK docs. That puts us in a much better place to experiment maybe with a smaller group of users and see what works well and what doesn't. So yeah I'm really excited to see how it's going to turn out.
Thomas Khalil, Head of Platform and SRE at Trivago, describes how the teams reporting into him are structured, the tactics they’re using to increase awareness of their work, and how they demonstrate their impact.
Discussion points:
- (1:17) The pillars of the Central Platform organization
- (2:18) The organization’s focus on time to market and efficiency
- (3:09) The differences in developer experience between teams
- (4:37) Deciding whether to consolidate services
- (5:57) How platform, developer experience, observability, and SRE teams interact
- (8:40) How these problems were being tackled previously
- (10:09) A failed attempt at rolling out Backstage
- (13:48) How SRE squads are organized
- (15:39) How to motivate platform teams
- (17:23) Demonstrating the impact of the organization
- (18:42) How the data is collected
- (22:32) How they’re increasing awareness for their work
- (23:42) The DevEx pillar
- (25:46) How the DevEx roadshow will work
- (27:56) How DORA metrics fit into their measurement program
Mentions and links:
Connect with Thomas on LinkedIn