AirTable Forms

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AirTable Forms is a way to turn an AirTable into a form. You can create a form and then send it to anybody to submit. The people who submit your form don't need to be a user of AirTable. We created that feature, which as a result was gated on creating an account with AirTable. And we just turned it on and wanted to see what would happen because we knew from rigor of a wonderful product team doing robust customer analysis and also doing data work that this is something that people wanted.

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Lauryn Isford is a product growth leader and practitioner, who most recently led Growth at Airtable, and is about to start something new 🤫. In today’s episode, we get into the many tactics Lauryn has learned about optimizing onboarding flows. Lauryn describes how overhauling Airtable’s onboarding led to a 20% increase in activation rate, the company’s unique segmentation process, and why North Star metrics are so vital. Lauryn also shares her framework for a PLG growth funnel, and how to use a reverse trial to leverage the benefits of both freemium products and trials. If you’re looking to find growth opportunities within your funnel, this episode is for you.

Find the full transcript here: https://www.lennyspodcast.com/mastering-onboarding-lauryn-isford-head-of-growth-at-airtable/#transcript

Where to find Lauryn Isford:

• Twitter: https://twitter.com/laurynisford

• LinkedIn: https://www.linkedin.com/in/laurynisford/

Where to find Lenny:

• Newsletter: https://www.lennysnewsletter.com

• Twitter: https://twitter.com/lennysan

• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/

Referenced:

• Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days: https://www.amazon.com/Sprint-Solve-Problems-Test-Ideas/dp/1442397683

• Blue Bottle coffee: https://bluebottlecoffee.com/

• Airtable: https://www.airtable.com/

• How to determine your activation metric: https://www.lennysnewsletter.com/p/how-to-determine-your-activation

• Elena Verna on Lenny’s Podcast: https://www.lennyspodcast.com/elena-verna-on-how-b2b-growth-is-changing-product-led-growth-product-led-sales-why-you-should-go-freemium-not-trial-what-features-to-make-free-and-much-more/

• The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company: https://www.amazon.com/Ride-Lifetime-Lessons-Learned-Company/dp/0399592091/

• Rocket Men: The Daring Odyssey of Apollo 8 and the Astronauts Who Made Man’s First Journey to the Moon: https://www.amazon.com/Rocket-Men-Odyssey-Astronauts-Journey/dp/081298871X

• Fifth & Mission podcast: https://podcasts.apple.com/us/podcast/fifth-mission/id1457274965

• The White Lotus on HBO: https://www.hbo.com/the-white-lotus

• Belfast: https://www.imdb.com/title/tt12789558/

• Figma: https://www.figma.com/

• Miro: https://miro.com/

• Zoelle Egner on Lenny’s Podcast: https://www.lennyspodcast.com/videos/what-pr-is-and-isnt-good-for-according-to-zoelle-egner-head-of-marketing-and-growth-at-box/

In this episode, we cover:

(00:00) Lauryn’s background

(03:48) Lauryn’s spicy take on experimentation

(06:44) Why doing the right thing for customers should be the ultimate goal

(08:54) How Airtable rolled out Airtable Forms with A/B testing

(11:38) The importance of onboarding