EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
CHURN FM
00:00
Is It a Big Change in Customer Success?
The company has gone from having one point of contact for the customer to five, six. They broke out their enterprise product and s an b product into separate products. And they created a much more service less, self-service tool that really helped with retention,. tracking events through these cohorts.
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