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Emotional Labor

Overthink

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What Is Emotional Labor in Flight Attendants?

Sally Kohn: What is emotional labor? She says it's the management of feeling to create a publicly observable, facial and bodily display. Flight attendants have to project essentially an air of confidence while also being extremely nurturing, she says. Kohn: They make you feel safe and well on a flight. And so they are paid for that. It's key to her view that emotional labor is sold for a wage.

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