The best decisions I ever made were based upon watching people do life how do they respond at a restaurant when their meal is undercooked or their food comes back cold. "I think the really difficult thing is we can want a thing to work so badly because of what the paper says like this kid is a five star we have to get this kid and so you kind of don't want to see some of that stuff sometimes," she said."It's the human that's inside of that skill set that's really going to determine how effective they can be."

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