Every week a different car comes in, and you just put it up on the lift and start taking it apart. That is literally the process of understanding how it's built. The cars come complete completely, come to pieces - but we focus our attentions on the things that are unique. We call it eye catching features. And those features then become the strong points in our analysis and in our report. So, sandy, how did you get into this line of work? I had heard you working many f industries, right? Not just automotive. Why don't you give us a little bit of your background? O k, so m a, i i'll start way at the back....