The Importance of Refunds in Cleaning

It really depends. It's like the owner, I mean, the cleaner clearly forgot to change the sofa bed out. That's on her. And usually like they're very apologetic. But there's some guests that are just so picky. So yeah, it's tricky to like outline those things. Do you do you have all of that in your contract? Like when different refunds are warranted? I added it.