Building a Structured Store of Information at Incident Io
What we're trying to build at incident iois essentially a structured store of information that takes data from slack, from zoom, from escallations, through page duty. We haven't really dipped our toe into it yet but above us sits a whole layer of monitoring te arthe data dogs - the grafanas of the world. And then once we have this structure, data that says, ok, chris was in this incident. And then stephen was paged in, and it effected this particular product that is now querable,. structured information that you can go and do interesting things like recommendations. You know, there's lots and lots of stuff there.
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Things go wrong all the time. We all make mistakes. And that is okay. What is not okay, is to think that it won’t happen, or that there will be someone else around when it does. In that moment, it doesn’t matter who wrote that module, package or microservice. But there is a better way to think about this, and there is an approach that makes people actually look forward to incidents.
It all starts with thinking of incidents as opportunities to learn, and then share those learnings with everyone, so that you can all improve. In this episode, Gerhard is joined by Stephen Whitworth and Chris Evans, incident.io co-founders, and former Staff Engineers at Monzo.
They get it, we get it, and now you can get it too.
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