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Josh wrote apple doesn't provide service for what they would term quote cosmetic damage. In practice this means in practice is that the genius or tech specialist at the store is looking for an actual crack screen, back plate or some other non-functional component their mechanical inspection guide instructs them not to provide service of any kind in or out of warranty paid or free for a device that's just roughed up. Josh says he has mixed feelings about this like thankfully I haven't been in a position where I've wanted to do this sort of thing because either my phone is freaking shattered or it's been in good shape.
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