Enhancing Customer Experience and Building Emotional Connections in Leadership

On this episode of 3 More Questions, you'll hear David Novak's answers to:

1. Tell us about the idea of customer mania and how you cascaded it throughout all of Yum. 
2. How do you think about emotional distance among a team?
3. How do you view In-N-Out's decision to not offer mobile ordering … I mean, if you were President, what would you do? 



———

GO DEEPER

• Scale up your leadership skills in 2 minutes a day with the How Leaders Lead app — Download today in the App Store
• Get coaching from David by signing up to receive his Weekly Leadership Plan. It builds on each podcast episode by offering actionable steps you can take each week to incorporate the learnings from the episode into your leadership style. It only takes about 5 minutes and is a great way to start off your week!
• Subscribe to the How Leaders Lead podcast to ensure you never miss an episode!