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From Skype to Zoom: The Evolution of Video Communication
This chapter explores the decline of Skype as a communication platform, reflecting on its history and Microsoft's impact following its acquisition. The discussion contrasts Skype's challenges with Zoom's rise to prominence, particularly during the pandemic, highlighting user experience and adaptability as key factors in Zoom's success. Additionally, the chapter touches on the cultural legacy of Skype and the technological advancements made by competitors in the video conferencing landscape.