2min chapter

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MBA 4: Marketing and the Ultimate Hose Nozzle

Planet Money Summer School

CHAPTER

The Four-Piece Approach to Customer Experience

Marketing is about creating entertainment around the selling of a product. If you create an experience around that product, then people are much more willing to engage and pay for the product. The show doesn't necessarily have to be someone slicing and dicing with a peeler. I mean, the show can be a beautiful package that's a delight to open or advertising for your product.

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