2min chapter

Service Design Show cover image

Reflecting on the evolution of service design / Patrick Quattlebaum / Episode #179

Service Design Show

CHAPTER

The Importance of Systems Thinking in Organizational Design

I still think that a lot of practitioners are under indexing on operations and culture. There's a lot of organizational design, business design that I think is really critical. The push to digital transformation sucks a lot of oxygen out of a lot of opportunities," she says. " Organizations need more than digital services"

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