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Is There Anything We Can Do Besides Training or Replacement?
You're in an impasse because it's going to cost the company more money to change anything. You do have a lot of leverage because there's a lot of money tied to this SaaS product. But also, I don't see an option that is better for your company besides like wait for something to change. We'll give you a 20% raise. That's way cheaper than training or replacement.