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4min chapter
SaaStr 783: HubSpot Co-Founder and Chairman Brian Halligan on SaaS Markets and AI (Part 1)
The Official SaaStr Podcast: SaaS | Founders | Investors
The Interplay of AI Technology and Implementation in SaaS
This chapter explores the critical relationship between AI technology and its implementation in SaaS companies, highlighting the importance of integrating AI with specific company data. It shares a personal experience illustrating how AI's shortcomings in data connection can hinder effective customer support, while also acknowledging the rapid evolution and potential of AI capabilities.
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