Crafting Memorable Patient Experiences

In this episode of Management Unfiltered, hosts Zach Shelley and Kirk Teachout dive into their unconventional journeys from skateboarding and music into the field of dentistry. They explore how to craft memorable patient experiences, define their ideal patient base, and lead effectively within a dental practice. The discussion also addresses the realities of burnout and the importance of personal outlets for maintaining mental well-being. Throughout the episode, they stress the importance of fostering a positive, collaborative culture rather than running a top-down, rigid practice.