Otosley: Tell people what you expect of them. Catch them when they're not doing it well, and then let them go. First impressions matter so much in a business or church. If we make it a mystery, they're not going to do that. Otosley: Don't wait until your performance management cycle comes to tell them,. oh, last month, i saw these things. Do it right there. And by the way, i mong to add something to that, cause we're talking about letting people go.