The Importance of Listening to the Creative

David Walliams: What should the creative be doing to advocate for their side against a lot of people who don't quite understand where they're coming from? "I always say to them is just have empathy and understanding for the person you're talking to on the other side of the table," he says. He writes a newsletter it's called One Thing Better, one way each week that you can improve your company or your career.