Intercom’s Jonathon Colman on why content designers should do less
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Intercom Content Design - How Do You Approach It?
At Intercom, we focus our content designers to work with just one or at the most two teams at a time. We think that content designers work best when they work really deeply on a product. Kelly O'Brien is a content designer on my team working in our London office. She's doing only bots now, she attends all of those teams' rituals from stand ups to retrospectives to off sites and everything.
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