Building Rapport with Patients and the Importance of Self-Awareness

You will LOVE this series with Protrusive Colonel Dr. Zak Kara and Dr. Shaun Sellars who has an interest in law and ethics and is also the host of the INCISIVE DECISIVE Podcast. This is an episode you DON'T want to miss. Get ready for some fun and engaging conversation about record keeping (is that even possible?!), emotional intelligence, and some of your most requested topics like how we can build better rapport with different patients. https://youtu.be/bJcr2C2fUnE Check out this full episode on YouTube Protrusive Dental Pearl: One great way to build rapport with your patients is to write down on your note-taking software. That way you can re-read and remember even the fine details of your patients. “So you're never going to get in trouble for customizing your notes, the time you're going to get in trouble is by using templates and forgetting to take bits out.” Dr. Shaun Sellars Need to Read it? Check out the Full Episode Transcript below! In this episode we asked Dr. Sellars: How can emotional intelligence constitutes success in dentistry? 13:36How to connect to more people? 23:56How to make appropriate and good record keeping? 31:40Kiroku vs Custom Screens for note taking 35:14Dr. Shaun and Zak’s protocol in making a good record keeping and explaining to patients 39:09 Check out this voice or video communication tool called LOOM which I usually use in creating comprehensive treatment plans via video in order to save time! You can choose Voice or Video If you loved this episode, you will like 10 Habits of Highly Successful (and Most Valued) Dentists  Click below for full episode transcript: Jaz's Introduction: Hello, Protruserati! I'm Jaz Gulati and welcome back to your favorite dental podcast. I told you at the end of last episode that I've been holding a secret trump card all this while. This episode will blow your mind. Jaz's Introduction:I mean, it's such a great fun chat. I mean, any episode with Zak Kara, we know we love that one. The main guests we have today who has an interest in law and ethics is Dr. Shaun Sellars. Shaun is actually the host of a podcast called Incisive Decisive, and I know you will learn so much from him today. Over this two-part episode, we're going to cover RECORD KEEPING and EMOTIONAL INTELLIGENCE in this episode. And the next one, we're going to talk all about CONSENT and how intricate consent can be. And they're both really fun chats. Actually, when I listened back to them, six months after recorded, I was just laughing at myself. And the reason why it was a big delay was, I was kind of testing some of the softwares and record keeping, best ways to record keep. I'm kind of working on something behind the scenes. I'm not starting my own product or anything like that, don't worry. It's more in the sense of trialing, which is the best way to record your notes. So, I can make my workflow easier. And so far I've been enjoying Loom, and I'll tell you more about how I'm using Loom as part of presenting treatment plans a bit later, in the episode probably in the middle somewhere. But what I want you to tell you about the guests that we have on Shaun Sellars and Zak. And the kind of chat we have, is all about how we can build better rapport and how it's this concept we discussed in the podcast of having a different mask. Like we dentists, we wear a different mask, when we're communicating with the receptionist, when we're communicating with a patient A and patient B. We have to wear a different mask. And that's what makes dentistry really challenging that we have to communicate differently. And actually, we should be communicating differently to each and every person, because every person is unique. And if you want to be a really effective communicator, I think we all were in agreement in this episode that you have to speak to everyone and communicate to everyone differently. Shaun also teaches us about something called the Peak End Rule.