Leading with Empathy with Lisa Thomas
Negotiate Anything
00:00
The Importance of Empathy
Lisa Ling: Empathy is both the head and the heart. We want to believe that the person we're talking to genuinely cares about our well-being. She says it's communicating not at the other person, but with the other person. "If I'm only interested in what I have to say, it's not a conversation"
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Transcript
