Christine porath, author of the books mastering civility and aman festo for the work place. Shanker: How we believe others see us shapes who we are. We ride a wave of pride or get swallowed in a sea of embarrassment based on brief inneractions that signal respect or disrespect. Our unsung hero this week is dina amand of lawrence, kansas. She discovered the show several years ago after it was recommended by a friend.
It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it's coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility.
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