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#185: Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience

How Leaders Lead with David Novak

CHAPTER

Optimizing Leadership for Business Success

The chapter stresses the importance of effective leadership in harnessing team expertise by asking insightful questions, meeting customer needs, and ensuring proper team alignment. It touches on Churchill Downs' business strategies, challenges in the racing industry, and personal insights of the speaker, emphasizing the significance of planning for growth and enhancing customer experience through strong operational processes.

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