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14min chapter
#185: Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience
How Leaders Lead with David Novak
Optimizing Leadership for Business Success
The chapter stresses the importance of effective leadership in harnessing team expertise by asking insightful questions, meeting customer needs, and ensuring proper team alignment. It touches on Churchill Downs' business strategies, challenges in the racing industry, and personal insights of the speaker, emphasizing the significance of planning for growth and enhancing customer experience through strong operational processes.
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Listen to the best highlights from the podcasts you love and dive into the full episode