How finance leaders can understand customer behavior to create value
Better Finance: CFO Insights podcast
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Navigating the Balance Between Efficiency and Customer Value
This chapter delves into how the role of finance leaders is transforming amidst the rise of artificial intelligence and a focus on operational efficiency. It emphasizes the dangers of prioritizing cost-cutting over customer-centric values, which can jeopardize essential services and erode consumer trust.
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Transcript
