Introduction

An apology can mend old wounds, reunite people, and heal communities. Despite the potential power it can have, a good apology is hard to find. There's a simple structure to a good apology we should all have memorized along with the traits of a bad apology that will only lead us into pain and misery.

In this episode, we're going to the apology experts for guidance, Marjorie Ingall and Susan McCarthy, authors of the book “Sorry Sorry Sorry: The Case for a good apology” and founders of SorryWatch.com. Marjorie and Susan teach us how to make a good apology and give examples of bad ones. Learning this essential skill will help you preserve and strengthen the most consequential relationships in your life. What could be more important?